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Privacy policy

Lost & Faune privacy and security statement

Lost & Faune places great importance on the protection of personal information and the privacy of its customers. In the course of our activities, we collect, use, and disclose personal information.

This Security and Privacy Statement informs you about how we collect, use, and disclose personal information, the governance policies and practices we have implemented to protect this information, and the choices and rights that apply to your personal information. If you have any questions, please contact us at

About this Policy

This Security and Privacy Statement describe Lost & Faune's privacy and information processing practices. It applies to information we collect in the course of your interactions with us, including:

  • Communications with us, including by phone, email, or text message
  • Use of our website
  • Social media interactions on our websites and other third-party websites such as Facebook, Google, TikTok, and Instagram


Information Collected

We collect information when you visit our website, our business partners' websites, and other third-party websites, and when you communicate with us. Below is a summary of the categories of information we collect, some of which may be considered "personal information" protected by privacy laws.

General Information: This includes name, email address, phone number, physical address, device identifier or unit ID, date of birth/age.

Payment Information: This includes credit or debit card information, checks, PayPal accounts.

Business Information: This includes details of services purchased online and purchase history.

Account Information: When you create an account on our websites and those of our business partners and other third parties, we collect the information you provide to register your account, such as your username, password, and other account-related information.

Refund Information: When you request a refund for a service, you may be asked to provide your name, address, phone number. We collect this information to process and track refunds and to facilitate fraud detection and prevention.

Demographic Information: This includes age, gender, or any other demographic information you choose to provide.

Location Information: This includes location and device location based on IP address or mobile device location information.

Navigation and Usage Information: We collect information on how you interact with our websites, including the elements you view and the actions you take when using our services. We may also track the pages you visit on our website.

Device Information: We may collect information about the device you use to access our services, including your IP address (Internet Protocol address), and other related information such as the browser type and operating system you use.


Information Collection Process

We collect information directly from you. Here are some examples of situations where we collect information from you:

  • When you make an online purchase
  • During your interactions with us as a registered user of our website or on other third-party websites

When you access our content through websites, plugins, or extensions and applications related to social media networks, you may allow us access to certain account information you use on these social media (such as your name, username, email address, gender) based on the social media platform's settings to view content or as part of operating the website, plugin, or application. These social media platforms may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites. Your interactions with social media features are governed by the respective terms of service and privacy policies of the social media platforms.

We collect information from other sources or third parties. In the provision of our services and the operation of our business, we may collect information from various third parties. Generally, we or third parties will obtain your consent before collecting personal information from third-party sources unless permitted or required by law. In some cases, the information we collect from these sources may be aggregated or anonymized so that it cannot be used to directly or indirectly identify a particular individual.

For example, we collect information from:

  • Social media platforms
  • Companies that help us process payments
  • Service providers acting on our behalf and collecting information
  • Financial institutions and other companies that help provide or support financial offers and products
  • Security and fraud prevention providers
  • Your friends and relations*

*We may collect information about you from a friend, family member, or relation. For example, this information may be provided if your friend makes a purchase and provides your information in the address section. If you use any of these features, make sure to submit information only about people who would like to receive such communication, have authorized you to provide their email address/phone number, and with whom you have close personal or familial ties.


Use of Information

Here are some examples of how we use the information we collect:

  • To respond to you and provide the services you request
  • To register you for a specific website
  • To process a refund or complaint
  • To provide you with an electronic receipt for an online store purchase

If you choose to provide us with your email address, we will use it to create custom audience lists based on the purchased service. We may use this address to send you relevant information about our products or any other information we deem relevant. To opt out of custom audience lists, please contact the following address:


Transfer to Service Providers for Processing

We may transfer your information to our service providers who provide services on our behalf. Our service providers may access your personal information confidentially to the extent necessary to perform their functions.

Specifically, we transfer your information to our service providers for the following purposes:

Third parties providing services on our behalf

  • Security and payment service providers
  • Technology providers developing, maintaining, and improving our systems and platforms
  • Legal and accounting service providers
  • We may also disclose information to recover debts


Privacy Preferences

You have the right to withdraw your consent to the collection, use, and disclosure of your information at any time, subject to legal or contractual requirements and reasonable notice. To exercise this right, please contact us at

If you withdraw your consent, it may affect our ability to provide you with the services you have requested.

Your Account

Registered users on our website can update their information in the "My Account" section of our website or request the deletion or closure of their accounts by contacting customer support. If you are not a registered user on our website, you can contact customer support. We retain some of your data to comply with legal requirements and other legal or business purposes.

Access to Your Personal Information and Correction Thereof

To the extent required or authorized by applicable legislation, you have the right to access your personal information in our records and correct them if they are inaccurate, incomplete, or no longer up to date. You can exercise these rights as follows by contacting us in the Contact section.

How We Protect, Store, and Transmit Your Information

We use a combination of physical, technical, and organizational measures to protect your personal information. These measures are adapted to the volume and sensitivity of the information, the purposes for which they are used, and the format in which they are stored, and include the following:

A framework for privacy and confidentiality governing the protection of personal information throughout its lifecycle. This framework defines the roles and responsibilities of our staff, establishes a process for handling complaints about information protection, and addresses the retention and destruction of personal information.

Internal policies and procedures that define the roles and responsibilities of our employees throughout the information lifecycle and limit their access to this information on a "need-to-know" basis.

Technical protection measures such as encryption, firewalls, passwords, antivirus software, and secure technologies to protect information transmitted over the Internet. For example, when you place orders on our website or through other third-party websites, all information related to your orders, including your credit card number and delivery address, is transmitted over the Internet using SSL technology, ensuring that your browser encrypts the information related to your orders before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent anyone other than the operators of our websites from capturing and viewing your personal information.

A designated privacy officer to monitor our compliance with applicable privacy and confidentiality laws.

Training for employees on privacy protection, confidentiality, and data security.

While we use appropriate means to protect our websites and your information, the Internet is not entirely secure. The measures we use are appropriate for the type of information we collect. However, we cannot promise that your use of our websites or mobile applications will be entirely secure. We encourage you to exercise caution when using the Internet. Online access to your personal information is protected by the password you have chosen. We strongly recommend that you do not disclose, share, or reuse your password and use unique passwords for all your online accounts.

Data Retention

We retain the personal information we collect for as long as reasonably necessary to achieve the purposes stated in this Privacy and Security Statement or at the time they were collected, unless the law requires a shorter retention period. We may retain personal information after the end of our relationship with you. The retention period may vary depending on factors such as:

  • Bookkeeping, record-keeping, or legal compliance requirements;
  • The need to respond to information requests or resolve complaints;
  • The operation, expansion, and improvement of our business;
  • The need to prevent fraud, protect assets, and promote security; and
  • The protection of your rights and safety, ours, or those of third parties.

If we no longer need your personal information for any of these purposes, we will delete or anonymize it in accordance with applicable law, unless the law requires or authorizes us to retain it longer.

Changes to this Privacy and Security Statement

From time to time, we may update our privacy and privacy protection policies, including this Privacy and Security Statement, to reflect changes in our information processing practices, comply with applicable laws and regulations, or improve the clarity and transparency of our policies. If we make significant changes to our Privacy and Security Statement, we will notify you by posting an updated copy on our website and by any other means authorized or required by applicable law, such as sending you an email, displaying a notice in a prominent place on our websites, or giving you notice through other reasonably likely communication channels. Please check our website regularly for updates.

How to Contact Us

If you have any other questions or concerns about how we handle your personal information, or if you want to view or update your personal information or correct inaccuracies, or if you want to withdraw your consent, you can contact us by email at:

Cookies and Similar Technologies

When you visit our website, other third-party websites, or our social media, some use login cookies or trackers, web beacons, or spy pixels, and similar technologies to collect information about how you interact with our services and content, such as the web pages you visit, the time and date of your visit, the links you click, and your IP address. We may also collect information about your device type, operating system, and browser type. The tools may also collect information about your activities over time and on various digital services offered by us or third parties.

What Are Cookies and Similar Technologies?

We, our providers, and third parties use tools including:

Navigation cookies, which are small text files that websites send to your computer or other connected device to identify your browser or store information or settings. They can store information about your preferences and activities, such as login information, items in the shopping cart, language preferences, and pages visited. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or are deleted). We also use first-party cookies (set by us) and third-party cookies or tracking cookies (set by advertisers, analytics providers, and other third parties). Your browser may allow you to be notified when you receive certain types of cookies and restrict or disable certain cookies.

Server logs, which record information about the device, browser, operating system, network, and other resources you use to access our digital services.

Web beacons and spy pixels, which are small electronic images deployed on websites and emails that collect information about how users interact with the content. They are used to measure the effectiveness of our communication, marketing, and advertising campaigns and to analyze how users interact with our digital services. Some of our advertising partners and analytics providers may also use web beacons or spy pixels to track activity on our digital services, such as the pages users visit, the links they click, and the content they view.

Application software, which is the software for our mobile applications and other connected devices that collects information about how you interact with digital services.

How We Use Cookies and Similar Technologies

We and our partners use login cookies, trackers, and similar technologies to improve the performance of our services, analyze user behavior and interests, and personalize our marketing and advertising services. We also use these technologies to deliver interest-based advertising across different channels and to measure and improve the effectiveness of our marketing and advertising campaigns.

Specifically, we, our service providers, and third parties use the information collected through these tools to do the following:

  • Facilitate the shopping process, shopping cart, checkout, and payment by storing your purchase selections.
  • Identify new visitors and users.
  • Recognize returning customers.
  • Learn how you accessed our digital services.
  • Allow you to stay connected to our digital services.
  • Measure the performance of our marketing and advertising campaigns across different online channels, such as ads or ads displayed on websites or third-party platforms.

Managing Cookies and Similar Technologies

This section provides information on the options available to you to control our tracking tools. We may update this section from time to time by adding information about new tools that may be available to you to record your preferences.

Cookie preferences
When you first access our website from your computer, tablet or mobile device, a banner will appear informing you of your choices and how to consent to our use of functional cookies, analytical and performance cookies and targeting cookies. If you choose not to accept these cookies, some features of our website or mobile application may not function properly.

You may withdraw your consent to these non-essential cookies, or change the preferences you have set, at any time by selecting the appropriate settings.




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